Direct help from someone who knows you
No ticket systems, no queues. Call or email, and you'll have someone on the line who knows your situation and can act immediately.
I'm a client and need help now
Call directly with your dedicated contact, or use the details below.
Call us
Direct someone on the line who knows your environment. No queue, no call routing carousel.
Call us directly →Email support
Response within 15 minutes on working days between 8:00 and 18:00. Email with screenshots, logs or a brief description.
info@jouwcloud.com →Emergency number (24/7)
For clients with a 24/7 subscription. The emergency number is in your welcome package and in the client portal.
Frequently asked questions
Can't find your question here? Just call or email us. A real person answers.
How do I reach support?
Existing clients call directly with their dedicated contact, or email info@jouwcloud.com. For urgent incidents there is an emergency number in your welcome package.
What are your opening hours?
Our team is available on working days from 8:00 to 18:00. For clients with a 24/7 subscription, an emergency service is available outside office hours.
What is the response time?
On working days we respond within 15 minutes to urgent tickets. Non-urgent requests are handled the same working day.
Does monitoring run 24/7?
Yes. Our monitoring runs continuously and alerts go directly to our team, not to you. If there is an incident we resolve it independently and keep you informed about the status.
Can I migrate my environment to JouwCloud?
Almost always. We perform migrations from Microsoft 365, on-prem servers, other cloud providers and local workstations. A migration trajectory usually takes 4–8 weeks including guidance.
What if I want to leave JouwCloud?
No problem. No vendor lock-in: your data is always your data. We actively help with the transfer to another party, even when it's not in our interest.
Prefer direct contact? Just call us.
No ticket system. You'll have someone on the line directly who can assess your situation.